Refund Policy

1. Refunds are applicable only for products that are found defective, damaged, or incorrect upon delivery.
2. All refund or replacement requests must be submitted within 7 days of receiving the product.
3. Customers must provide a valid proof of purchase or invoice for all refund requests.
4. Returned products must be unused, in their original packaging, and include all accessories and manuals.
5. Due to hygiene and safety standards, medical instruments that have been opened or used cannot be returned unless defective.
6. Refunds will be processed to the original payment method within 5–10 business days after product inspection and approval.
7. Shipping and handling charges are non-refundable unless the return is a result of a Medinova error.
8. Partial refunds may be issued if the returned item shows signs of use or damage not caused during delivery.
9. Order cancellations requested before shipment will receive a full refund minus any transaction or processing fees.
10. Medinova reserves the right to reject refund or return requests that do not meet the above conditions.
11. Refunds are not applicable for discounted, promotional, or clearance items unless they are defective.
12. Customers must contact our support team to initiate any return, exchange, or refund process.
13. Once a refund or replacement is approved, customers will receive a confirmation email with the details.
14. Refund and return policies adhere to applicable local consumer protection laws and regulations.
15. By purchasing from Medinova, customers agree to comply with the terms of this refund policy.
16. Medinova may update or revise this refund policy at any time without prior notice.
17. All returned items will undergo a quality inspection before a refund or exchange is approved.
18. Fraudulent or false refund claims will lead to account suspension and potential legal action.
19. Customers should carefully follow the provided return instructions to avoid damage during shipment.
20. Our goal is to ensure every customer is satisfied — we strive to handle all refunds and replacements quickly and fairly.